Shatian Town - where the sorting centre is located on the map (2024)

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Shatian Town - where the sorting centre is located on the map (1)

Shipping purchases from AliExpress is a long and complex process. Parcels pass through dozens of cities and several different countries on their way to the recipient. It is not uncommon to find mention of a sorting centre in Shatian Town in order tracking.

For example, the city can be seen in the statuses “Processing at the sorting centre” and “Has left the sorting centre”. Our editorial team has found and carefully studied all the available information on the subject, and then prepared a detailed material.

Where is Shatian Town

Shatian Town (Shatian) is a city that is under the jurisdiction of Dongguan Prefectural City in Guangdong Province, China. According to the Bulletin of the Seventh National Census of Dongguan Town, the permanent population of Shatian Town was 210,175 as of 0:00 on 1 November 2020.

Shatian City governs 2 communities and 16 administrative villages. The city is known for a large number of businesses, commercial areas as well as warehouses.

Shatian Town - where the sorting centre is located on the map (3)

Shatian Town has the Guangzhou-Shenzhen Yanjiang Expressway, Nansha Bridge, Guangzhou-Dongguan-Shenzhen Urban Railway, Guangfang Expressway, Coast Highway and other traffic arteries that pass through Shatian Town.

Mention of Shatian Town is displayed along with the following statuses in order tracking on AliExpress:

  • “Processing at sorting centre” – the order has been successfully delivered to the warehouse, where it is undergoing the necessary procedures;
  • “Departed sorting centre” – the processing is complete and the parcel has already left the warehouse;
  • “Shipment not accepted by sorting centre” – there are problems with receiving the order at the warehouse;
  • “Processing delay at sorting centre” – the parcel could not be sorted within the standard timeframe.

The developed transport infrastructure of the city has made it a convenient location for large specialised warehouses, including sorting centres of AliExpress.

Shatian Town on a map

Shatian Town is a little known city in China. In order to make it easier to find the location of Shatian, we have attached a geo-mapped map of the town.

90km from Shatian Town is another town, Fenggang Town, which also has a sorting centre for orders from AliExpress.

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Sorting Centre in Shatian Town

A sorting centre is a specialised facility or building where parcels are classified and sorted before being despatched to their next destination. The warehouse is equipped with special equipment, such as conveyors and robotic systems, which help speed up the process of handling large volumes of items.

At the sorting centres, parcels are scanned for damage and sorted into different categories according to their weight, size, type of item and destination. After sorting, the orders are placed in containers or machines for delivery to the next destination.

Normally, parcels are not held longer than 1-2 days at the Shatian Town sorting centre. The warehouses are open 24 hours a day, which enables them to handle a huge number of parcels.

However, if a parcel arrives at Shatian Town sorting centre and gets stuck there for 10-15 days, then there is probably a problem with it.

Causes of delays in parcels from AliExpress

If your parcel from AliExpress is delayed, it may be due to the following reasons:

  1. Major sales. During global sales (“11.11”, “Black Friday”), the load on warehouses significantly increases, which can provoke delays;
  2. Weekends and holiday seasons. National holidays (Chinese New Year and others) in the PRC can affect the speed of sorting orders;
  3. A package is damaged or lost. There are millions of different sorting centres and therefore there is always a chance that a parcel will be damaged or lost.

Try contacting the seller to clarify the reasons for the long processing time at the warehouse. If the seller will ignore or fail to resolve the problem, open a dispute to request a refund. It’s a good idea to begin the dispute closer to the end of your protection period.


We have prepared answers to the most frequently asked questions related to the sorting centre in Shatian Town. Check out the short answers.

Shatian Town – where is the parcel from AliExpress?

Shatian Town is a town in Dongguan city, Guangdong province, China.

What should I do if my AliExpress parcel is stuck at the Shatian Town sorting centre?

If the parcel has been stuck at Shatian Town sorting centre for more than 10 days, then you should write to the seller or open a dispute for a refund.

Shatian Town – how long does it take to receive a parcel from Aliexpress?

If your order is being processed at the sorting centre Shatian Town, then the waiting time may vary from two weeks to several months.

May be useful: Arrived at the delivery service sorting centre at Aliexpress

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